SEC Emphasizes Technology as Key to Building Investor Trust
By Naija Enquirer Staff
The Director-General of the Securities and Exchange Commission (SEC), Dr. Emomotimi Agama, has reaffirmed the Commission’s commitment to leveraging technology to strengthen investor confidence and transform Nigeria’s capital market into a globally competitive and transparent environment.
Speaking at the 2025 Customer Service Week celebration in Abuja, themed “Building the Market of the Future, One Interaction at a Time”, Dr. Agama said the SEC is embracing digital innovation as a central pillar of its service strategy to enhance transparency, efficiency, and accessibility across all market operations.
SEC Deepens Digitization of Market Processes
The SEC boss noted that the Commission has made significant progress in digitizing its regulatory systems, launching new online service portals, and improving stakeholder engagement through digital platforms — all aimed at simplifying interactions and creating a more user-friendly experience for investors.
“The digitization of our processes, the launch of new portals, and our enhanced engagement on social media are all steps in the right direction. They are designed to make our market more accessible, transparent, and user-friendly,” Agama stated.
Technology as an Enabler, Human Connection as the Core
While acknowledging the transformative potential of technology, Dr. Agama emphasized that human engagement remains the foundation of trust and service excellence in the capital market.
“Technology is only an enabler. The heart of excellent service is the human connection — the ability to listen, understand, and provide solutions that make every stakeholder feel valued,” he said.
He commended the Commission’s customer-facing staff, describing them as the “true heroes” of the capital market whose dedication and professionalism directly shape investor confidence and market reputation.
Building the Market of the Future
Dr. Agama reaffirmed the SEC’s commitment to continuous investment in digital infrastructure, capacity building, and service tools that empower frontline officers to deliver superior service to investors and stakeholders alike.
He added that the Commission’s long-term vision is to develop a deep, vibrant, and technology-driven capital market anchored on trust, efficiency, and innovation.
“Let every day be Customer Service Day at the Nigerian SEC and across our capital market. Let us continue to build this market of the future, not with grand pronouncements alone, but with one successful interaction, one resolved complaint, and one satisfied stakeholder at a time,” he concluded.
The SEC’s renewed focus on technology-driven transparency aligns with the Federal Government’s broader agenda to modernize financial regulation, attract investment, and enhance Nigeria’s position as a leading capital market in Africa.
